Management by Active Listening (A Case of Chinese Manager)
"Management by Active Listening" practice in KFC, Chashan, Wenzhou, China.Recently, I am enjoying my morning ritual at KFC, Chashan, Wenzhou, China. I enjoy a fresh-brewed coffee and a morning menu at the store. Today (Oct. 20, 2016), I can hear a loud voice of an employee. She looks quite upset and almost shouts to her manager just beside my place. The manager, however, listens and listens and ..
2016. 10. 20.