Sensemaking in the Artificial Intelligence Era!
Keynote Speaking at the International Conference on Smart Cities (Seoul, Korea), July 19, 2019.
by Dr. Jeonghwan (Jerry) Choi
This is Dr. Jerry Choi at Kean University. Today I would like to present "Sensemaking in the Artificial Intelligence Era".
Recent applications of Industry 4.0 or Digital Transformation fundamentally changes in human life.
Artificial Intelligence may dismantle the conventional ways of thinking and doing!
Artificial Intelligence is flourishing as computing power, connectivity, and mobility increase.
Artificial Intelligence shall be one of the most important elements in designing, building and operating many businesses.
Artificial Intelligence (AI) is a simulation of human intelligence processes by machines, especially computer systems. These processes include “Learning; Reasoning; and Self-correction”.
An English mathematician, Alan Turing coined the concept of “Thinking Machine” in 1948. Alan Turing will be appearing in the new 50 Pounds English Bank Note soon.
Applications of Artificial Intelligence are mainly focusing on ’Decision-Making’.
Cathy O’Neil at Harvard warned the error, bias, or misuse of Artificial Intelligence is inevitable because the tool is made by the human in her book of Weapons of Math Destruction. We must give more attention to using the tool!
In this sense, Decision-making is one thing and Sense-making is another thing!
According to Karl Weick, Sensemaking involves the ongoing retrospective development of plausible images that rationalize what people are doing.
Sense-making that taps on human & social meaning is the source of innovation!
As human being, we need multiple psychological senses such as sense of purpose, sense of urgency, sense of belongings, sense of hope, sense of self, and sense of touch.
My Two recent studies show that “Positivity” catalyzes the innovation behavior both of employees and managers. Shortly speaking, innovation behavior is not unleashed without nurturing human positivity in any work environment.
A good ‘sense of humor’ that makes people and machines positive can drive innovation.
To unleash the potentials of ‘Sense’, the meta-sense of “Humor” is necessary!
SHALL WE BUILD THE SENSE OF HUMOR?
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