Differences in firm performance comes less from differences in what firms know, but more from their ability to translate knowledge into action.
회사의 성과가 각기 다른 것은 각 회사마다 "아는 것이 다른 점" 보다는, 그 회사의 "아는 것을 행동으로 옮기는" 능력에 따라 다른 것이다.

Source: Pfeffer and Sutton (1999), Knowing what to do is not enough: turning knowledge into action. California Management Review 42 (1), 83-108.

Book: "The Knowing-Doing Gap"

Posted by Jeonghwan Choi

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